Return and Refund Policy
Kisaan Market Hub
Effective Date: August 27, 2025
At Kisaan Market Hub, we value your satisfaction and strive to offer you the best shopping experience. This Return & Refund Policy explains the conditions under which you may return products and receive refunds.
1.Eligibility for Return
Products can be returned within 7 days from the date of delivery. To be eligible, the product must be:
Unused, in its original packaging, and in the same condition as delivered.
Accompanied by proof of purchase (invoice/order confirmation).
Some products may not be eligible for return due to hygiene, safety, or customized nature. Such products will be clearly marked as “Non-returnable” on the product page.
2.Accepted Reasons for Return
We accept returns if:
The product is damaged or defective.
The product received is different from the one ordered.
The product has missing parts or accessories.
3.Non-Returnable Products
Returns will not be accepted for:
Used products or products damaged due to misuse or negligence.
Products without original packaging or missing accessories.
Items marked as "Non-returnable" at the time of purchase.
4.Return & Exchange Process
To initiate a return or exchange, contact us within 7 days of delivery.
Email: kisaanmarkethub@gmail.com
Phone: 9009581622
Please provide your order details, product information, and the reason for the return or exchange. After verification, we will arrange for the product pickup or guide you for self-shipment.
Exchanges are subject to product availability. The exchanged or replaced product will be delivered within 10 days.
5.Refund Process
Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will be credited to your original payment method within 5-7 business days.
In case of Cash on Delivery (COD) orders, the refund will be processed via bank transfer or any mutually agreed mode.
6.Order Cancellation
Orders can be canceled before they are shipped. Once an order has been shipped, it cannot be canceled but may be eligible for a return as per this policy.
7.Contact Information
For any questions or assistance, please feel free to contact us:
Address: Shop No. 1, Ward No. 03, Purani Basti Para, Mahaveer Chowk, Village Parkhanda, City Kurud, District Dhamtari, Chhattisgarh - 493663
Email: kisaanmarkethub@gmail.com
Phone: 9009581622